Policies for Vanesa Ateliers

Payment Policy

At Vanesa Ateliers, we strive to provide a seamless and secure payment experience. We accept all major credit cards and payments via Stripe. Rest assured, all transactions are encrypted and protected to ensure the safety of your personal information. If you encounter any issues during the payment process, please contact us through the provided contact form.

Shipping Policy

  • Processing Time: All orders are processed within 3-5 business days. For custom-made artwork, processing times may vary and typically range between 2 to 4 weeks, depending on the complexity of the project.

  • Shipping Options: We offer both standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and preferred shipping method.

  • International Shipping: Yes, we ship worldwide! However, please note that international customers are responsible for any customs duties or taxes that may apply.

  • Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor its progress.

Return & Refund Policy

  • Custom Orders: Please note that custom artwork, including personalized paintings and accessories, cannot be returned or refunded unless the item arrives damaged or defective.

  • Standard Products: Non-custom products may be returned within 14 days of receipt, provided they are in their original condition. Customers are responsible for return shipping costs unless the product is faulty.

  • Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving the product with photos of the damage, and we will arrange for a replacement or refund.

Privacy Policy

Your privacy is of utmost importance to us. The personal information you provide is used solely for processing orders and enhancing your shopping experience. We do not share your information with third parties.

  • Cookies: We use cookies to improve your browsing experience and gather analytical data about site usage. By using our website, you agree to our use of cookies.

For more details, please review our full Privacy Policy.

Custom Order Policy

We love bringing your creative visions to life! Here’s how our custom order process works:

  • Consultation: Share your idea with us via the contact form. We'll discuss your vision, preferences, and timeframe.

  • Approval: Once the design and details are finalized, we require a 50% deposit before starting your project.

  • Completion Time: Custom orders typically take 2-4 weeks to complete.

  • Delivery: Upon completion, the remaining balance is due, and your artwork will be shipped.

    Note: Custom projects may take between 3 to 5 weeks for creation, depending on size, complexity, and other factors. Please note that shipping is from Bulgaria, and delivery times may be slightly extended, particularly for international orders or during the initial phases of operation.

Terms of Service

By using our website, you agree to the following:

  • All content, including text and images, is the property of Vanesa Ateliers and cannot be used, reproduced, or distributed without prior written permission.

  • We reserve the right to update or modify these policies at any time.

  • While we strive to provide accurate information, we are not responsible for typographical errors or technical issues that may arise.

Gift Card Policy

  • Usage: Gift cards can be redeemed exclusively on our website.

  • No Expiration: Our gift cards do not have an expiration date.

  • Non-Refundable: Gift cards cannot be exchanged for cash or refunded.

Thank you for choosing Vanesa Ateliers! If you have any questions or need further clarification, don’t hesitate to reach out through our contact page.